Quality Service Delivered with a Human Touch
At Fleet Vantage our fully integrated fleet, press and logistics services are delivered with a human touch, keeping our customers at the heart of our processes.
ECOS Service Capabilities
Supporting manufacturer company car and family car schemes with full end-to-end administration, customer support, booking management, white glove handover services and end-of-life collections across North America.
Our advanced technology manages the entire journey from factory order, customer order then delivery booking process:
• Full administration to place new factory order or allocate a stock car, wp-signup.php and update OEM systems
• From feeds into and out of our systems, we manage the status from build to arrival at port
• Innovative and automatic self-serve booking portal available for ECOS user to book a delivery
• Action management technology to ensure each milestone is achieved in the car order and delivery management process
• Full white glove handover process conducted when delivering vehicles to ECOS user – the ECOS representative should be treated as a VIP customer
• Includes complex feeds to and from ECOS order system, factory, port handler and final prep centre arrival.
Vehicle Event Services
• Single vehicle launches, to industry events, activations and ride-and-drives
• Our teams support both in person and remotely as required
• Familiar with out-of-hours working to both prepare a venue and clear a stand
• Provision of on-site vehicle cleaning and technical support teams as required
Bespoke Fleet Management
Fleet Vantage provide end-to-end management solutions for some of the largest vehicle fleets across North America.
Through the innovative use of our ground-breaking technologies and the direct employment of passionate, expert brand ambassador drivers, we deliver a best-in-class customer experience:
• Vehicle management platform with live availability, intelligent bookings and customer interface
• Smarter scheduling technology automating efficient delivery and collection moves at scale
• Data visibility to maximise fleet utilisation, plus optimisation tools and Microsoft BI reporting
• Consultancy via innovative and experienced account teams, integral to the sales process
• Specialist services in vehicle activation, remarketing and proactive sales programmes
• XPAssetCare platform controlling complete in-life vehicle maintenance, repair and storage
Vehicle Logistical Services
Our end-to-end vehicle maintenance and movement solution across North America.
With our award-winning driver team, we deliver and collect thousands of vehicles for some of the largest fleets, alongside new and used vehicle movements for leasing companies, dealerships and online retail platforms:
• Directly employed, well presented and knowledgeable team of drivers
• Professional handover including contactless proof of delivery or collection
• Customers fully updated at every step of the delivery via live tracking Smarter technology powering every booking, plus Microsoft BI reporting
• Agile logistics planning with timed delivery & collection slots throughout North America
• Full maintenance and refurbishment capability, storage and re-delivery
Advanced Vehicle Care
Fleet Vantage provide whole-life technical service solutions for vehicle manufacturers, pool fleet corporates, plus dealer and retailer customers.
By harnessing the smart use of technology within every part of our processes, our highly skilled technical teams deliver scalable and intelligent vehicle care, from delivery to defleet.
• State-of-the-art workshops offering mechanical, SMART and Bodyshop repair and refurbishment services
• Technical rectification work to include PDI, accessory fitment, tyres, servicing and warranty
• XPAssetCare technology controlling workflow, with live customer tracking and detailed BI reporting
• Full EV onsite charging capability with facilities and skills to maintain latest electric vehicle technologies
• Extensive parts storage plus defleet inspection, imaging and valeting bays
• Significant vehicle storage capacity, with 24/7 security and key-safe systems
Press Fleet Services
Maintaining and delivering premium services, we work directly with journalists, television, film, celebrities and other media.
Our Elite Brand Ambassador drivers provide best-in-class white glove handovers, with our Master Technicians focused on the preparation and management of the vehicles.
Advanced booking and vehicle condition technology drives effective utilisation and control of the entire fleet.
Our specialist team of Press Managers are experts in individual engagement, the control of large press events or social media interaction:
• Significant experience working with journalists, television, film and other media
• Vehicle assets in optimum condition, delivered by our specialist brand ambassador drivers
• Experts in individual engagement, the control of large press events or social media interaction
• Unique technology to manage the whole experience
Get The Vantage You Need